Refund policy

Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, contact Customer Service at 1 (212) 416-5517 within 30 days for an exchange or refund in the form of original payment.

Defective or Damaged Items

If you receive any defective or damaged items in your package, please contact a member of our Customer Service at 1 (212) 416-5517, and we will send a return shipping label to return the damaged item(s). Upon receipt of those items, we will send replacement item(s) at no extra cost to you.

It is recommended that a copy of your receipt or a copy of your invoice is included in your return.

Incorrect Size Ordered

If you are exchanging an item(s) due to an incorrect size, you are responsible for return shipping to the store, and will be asked to include a prepaid shipping label for us to resend the correct size to you. We request that you use a UPS, or USPS shipping label, as stamps will not be accepted as a sufficient form of prepaid shipping.

The item returned must be in its original packaging and in salable condition.

All returns must include a receipt, or invoice.

Shipping and handling charges are not refundable.

Please send all returns to:

9/11 Memorial Museum Store
180 Greenwich Street
New York, NY 10007
Attn: Shipping Department

For more information, please call the Museum Store at 1 212-416-5517 , or e-mail museumstore@911memorial.org.

For information regarding your order, please call 1 212-416-5517, or e-mail museumstore@911memorial.org.