Store Policies

Shipping Methods:

Order Processing Time

All orders are processed Monday, Wednesday and Friday (excluding Holidays) for most in-stock merchandise. Orders placed after 10 A.M (EST) or over the weekend will process the next business day - this includes orders with expedited shipping.

Items ordered together may not necessarily be shipped together as in cases of an item in your order being out of stock. If an item is out of stock, the rest of your order will be shipped right away, and the missing item will be shipped as soon as it becomes available. In the event of a delay, you will be notified by email.

Orders take up to 24-48 hours to begin processing and ship (Monday, Wednesday, Friday). High volume periods (such as Holidays, promotions, etc.) may experience a delay in standard processing times prior to shipping. Please see our Holiday Closure schedule below.

When your order ships you will receive an email confirmation with your tracking number. If you do not receive an email confirmation, please check your spam folder.

Once an order ships, we are unable to update delivery addresses or timing of delivery. Severe weather conditions during transit may cause delays in delivery.

 

Business Days

Monday through Friday, excluding U.S federal Holidays.

 

HOLIDAY CLOSURES

In observance of the following holidays, our offices will be closed on the below days. Orders will begin processing the next business day. This includes any order with expedited shipping.

New Year's Day
Memorial Day
Independence Day
Labor Day

9/11 Anniversary
Thanksgiving Day
Christmas Eve
Christmas Day

 

Shipping Policies

• Shipments outside of the contiguous U.S., Express Delivery, and over-sized items may also require additional charges.
• Orders shipping to more than one address will incur a separate shipping and handling charge for each destination.

 

International Shipments

• Most products can be shipped to international addresses.
• For international addresses please use Street, Street 2, City, Zip, and Country fields, the state field will reset to N/A and is not used for international addresses except Canada.
• Delivery time should take 7-15 business days to reach your country provided that there is no unforeseen delay in Customs.
• All shipments using First Class Package could take up to 15 business days to arrive and may not be trackable.
• The recipient is responsible for all applicable customs duties, tariffs, taxes and Value Added Tax (VAT), which are collected by the carrier upon delivery.

 

Return/Exchange Policy

Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with you purchase, Email Museumstore@911memorial.org within 30 days for an exchange or refund in the form of original payment.

 

 

For more information, please e-mail museumstore@911memorial.org.